Passenger pods for Southern stations

 Train operator Southern is trialling touch-screen accessibility information pods at four of its stations. The ‘Info Pods’ have been introduced at Streatham Hill, Purley, Bexhill and Eastbourne stations to enable passengers with disabilities and accessibility needs to look up information via websites to help them with their journey on the railway.

 The touch-screen pods link to local accessibility information, interconnecting transport options, local businesses & services and accessibility groups.  They provide a wealth of travel information to passengers including access to Southern’s own website where they can purchase tickets, look up information and travel times, develop timetables and have access to all the accessibility information, including the ‘Stations Made Easy’ facility on the National Rail website which provides information, maps and photos of each station on the Great Britain network.  

 Southern’s Accessibility Manager, Kirsty Monk said: “Not everyone has access to this kind of information from home and the pods are a quick and convenient way of accessing websites which will make journeys by train easier for those who need more assistance than others.”

 Although the Pods can be used by anyone, they have been designed with wheelchair users very much in mind so the height of the screen is appropriately positioned.

 In the first week of operation, there were 760 users at the four stations who navigated to over 4,500 web pages.

 At the end of the trial, Southern will review the feedback and usage statistics to determine whether the pods could be rolled out at more stations.

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