Privacy Policy
Rail Media Group Customer Privacy Policy covers the collection and use of personal information. We may collect your personal information whenever you interact with us, including when you visit our website, purchase advertising or call us.
This Customer Privacy Policy tells you about the types of information we gather, how we use the information and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a high priority at Rail Media Group, and we protect it carefully.
Why we collect personal information
We collect your personal information to help us deliver a better customer service. It enables us to give you convenient access to our products and services and helps us to keep you up to date with Rail Media Group news, sponsorship opportunities, digital issues of the publication and the latest information on our features.
What information we collect and when
There are a number of situations in which collecting your personal information may help us to provide you with a better service. For example, we may ask for your personal information when you call us for advertising, send us your news or register for a free subscription. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address and contact preferences. We collect some information for market research purposes, such as your occupation and business type. This helps us to gain a better understanding of our customers and enables us to improve our services. We also collect information about customer activities on our website. By finding out which parts of our website and Internet services are of most interest we can provide more useful information.
When we disclose your information
Rail Media Group takes your privacy very seriously. Be assured that Rail Media Group does not sell or rent your contact information to marketers.
There are times when it may be advantageous for Rail Media Group to make certain personal information about you available to companies that perform work for Rail Media Group to provide products and services to you on our behalf. These companies may help us to process information, manage and enhance customer data. These companies are also obligated to protect your personal information in accordance with Rail Media Group’s policies.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information
Rail Media Group takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
Integrity of your personal information
Rail Media Group has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used.
You can also request a copy of your personal information, your subscription information, your ‘send news’ history and your interactions with our sales and representatives by contacting us at the email address below.
Cookies and other technologies
Rail Media Group’s website uses ‘cookies’ and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. This is standard practice on many corporate websites and helps us to study the effectiveness of our customer communications and to improve your user experience.
Cookies were originally designed to help a website distinguish a user’s browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie is a small string of text that a website can send to your browser. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your email address. Websites use cookies to enhance the user’s visit. Cookies can store a user’s ID and password securely, personalize home pages or identify which parts of a site have been visited.
If you are just browsing Rail Media Group websites, a cookie identifies only your browser. If you become a registered user on Rail Media Group websites (with a login account), we may use cookies so that we can provide personalized information that we believe will be of value to you based on preferences you have indicated while visiting the site. If you are just browsing our site and are not a registered user, you do not have to accept a cookie and you can still continue browsing the site. However, if you are trying to access your confidential account, you must accept the website’s cookies because they are essential for site administration and security. Accepting a cookie does not affect your ability to decline email offers.
If you prefer, your browser is likely to have settings that will allow you to disable cookies. Please note that certain features of the Rail Media Group website will not be available once cookies are disabled.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click-stream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Rail Media Group will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the Rail Media Group website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
Privacy questions
If you have questions or concerns about Rail Media Group’s Customer Privacy Policy or data processing, please use the following email address to contact us and we will respond to your enquiry within 30 days.
privacy@therailmediagroup.com
Rail Media Group may update its Customer Privacy Policy from time to time. When we change the Policy in a material way a notice will be posted on our website along with the updated Customer Privacy Policy.
Rail Media Group, Ashby House, Bath Street, Ashby-de-la-Zouch, Leicestershire LE65 2FH United Kingdom
Version 3, Last updated 09 September 2009
© 2009 Rail Media Group. All rights reserved.
